FREQUENTLY ASKED QUESTIONS
ONLINE SHOP
Is it safe to use my credit card at the Kitmen Keung online shop?
Yes, all transactions are processed using Paypal that encrypts your card details in a secure host environment.
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What payment methods does the Kitmen Keung online shop accept?
The Kitmen Keung e-shop accepts Visa, MasterCard and American Express.
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Which countries does the Kitmen Keung online shop ship to?
We ship to most locations globally. If you would like to confirm that we can ship to you please email us at customer@kitmenkeung.com. A member of our team will contact you directly.
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Does the Kitmen Keung online shop ship to PO BOXES?
For merchandise we require a signature and therefore are unable to ship to a PO BOX.
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How soon can I expect my order?
This will depend on where you live. Usually, we request that you please allow 10 working days for delivery.
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Can I add items to an existing order?
Unfortunately not. If you would like another item, you will have to place another order.
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How do you acknowledge receipt of my order?
Your order will be acknowledged in email and this confirmation will include a Paypal receipt number that you should quote in future correspondence.
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In what languages can I place an order?
At present your order can only be placed in English, via www.kitmenkeung.com
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What can I do if I do not receive the products on time?
Please contact customer@kitmenkeung.com quoting your Paypal receipt number (provided in your first email from us).
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How do I arrange a return?
All items are quality controlled and checked for any faults before they are shipped to customers. In the event of your item is found to be defective, please contact us within 7 days of having received the item along with photos of the error. When we have received your product and approved the claim, you will be informed and a new product will be sent to you.
Items must be returned unused, with all tags attached and in saleable condition. Returns that are damaged, soiled or show evidence of having been used, may be refused and returned to the customer.
Before returning an item, please contact our customer service at customer@kitmenkeung.com, who will advise you the course of action for a swift resolution.
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Is there a warranty?
All LD 1.0 watches carries a warranty of two (2) years, starting from the date of purchase. Kitmen Keung will repair or replace, at its option, any part of the watch that proves to be defective in materials or workmanship under normal use. Original owner is required to provide a proof of purchase upon request.
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What items are not covered under the warranty?
Normal wear and tear, battery, strap, damage to the case or crystal caused by mishandling, defect due to contact with water or moisture are not covered by the warranty.
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What happens if the watch has stopped working?
In most cases the watch stopped is due to the battery. Note that batteries supplied with watches are installed at the factory and due to time spent in warehousing and shipping, may be partially run down by the time of sale. Batteries are therefore not covered by the warranty. For any other issues, contact us directly at customer@kitmenkeung.com.
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Is the watch water resistant?
Each LD 1.0 timepiece is tested to resist 5 ATM of static pressure. However ATM rating is determined in a laboratory under perfect conditions, that is, at constant temperature with the watch immobile. ATM is assured at the time the watch is made and tested before it leaves the factory.
Note that the watch is not designed to be deliberately submerged under water, you should avoid wearing the watch whilst showering or swimming. It should also be noted that the water-resistance of a watch is not a permanent characteristic. Seals and Sealing capacity are subject to wear and tear, natural aging, abnormal heat and moisture, and sudden changes in temperature.
Gaskets and seals should be inspected and replaced by a specialist watch shop or repairer if needed to maintain full ATM performance. It is recommended to make an inspection each time the battery is replaced.
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Is my leather strap waterproof?
Leather is a natural, porous material. You should therefore avoid allowing the leather strap to come into contact with water as it will significantly shorten its life-span.
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How do I replace the batteries?
Please do not replace the battery yourself. Without proper tools, you may damage the watch. If your watch stops working you should take it to a specialist watch shop or professional watchmaker for battery replacement. Battery to be used is SR521SW (379).
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How do I replace the strap?
The strap swapping is a simple procedure, as long as you have the right tool for it or alternatively, you can visit any local watch shop for their assistance. However before doing so, please make sure you have the correct dimension of the strap that will fit well with your Long Distance watch. The lug width of LD 1.0 is 20 mm. Feel free to contact us at customer@kitmenkeung.com if you have any doubts.
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Can I purchase a strap from you separately?
The dedicated LD 1.0 leather strap is currently not available for purchase directly on our website. However we do carry a limited stock of that. If you require to purchase one please contact us at customer@kitmenkeung.com.
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Can I play sports with the watch?
Even though only high quality materials are used, the watch must be handled with care. Avoid subjecting your watch to strong vibrations, sudden impacts and drops. These activities may have a negative influence on the timepieces movement and accuracy.
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Are the IP/ PVD coatings scratch proof?
Hard and sharp surfaces or hardened materials may scratch the metal of the watch. If watches with IP or PVD coated surfaces are heavily scratched the natural steel material underneath may be revealed. During normal everyday use the coating will last for years.
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Is the lens scratch proof?
The LD 1.0 watches are fitted with hardened mineral crystal lenses. This crystal has been hardened through a tempering process giving it increased strength and durability. However this type of crystal may scratch if reasonable care is not taken during everyday use. Mineral crystal lenses are susceptible to cracking if due care is not taken and the timepiece is dropped onto a hard surface from a sufficient height.